What is the Cross-Wired Difference?
A Real IT Partnership!
We don't think of our clients as just customers, and we don't want you to think of us as just another vendor!
We mean it when we say we make your technology our business! We want you to think of us as YOUR IT department as if we were just down the hall.
We provide a full compliment of IT support services (see below), but we also partner with you in the success of your business by taking the stresses of your technological needs off of your shoulders.
We provide strategic planning & consultation services to prepare your business for future growth and preempt technological shortcomings or bottlenecks.
We cater to your specific technological and budgetary needs to make your business as well equipped & ready to take on the world as possible.
We can provide training on specific technologies to your employees as needed to make your business more productive and safer from spam & malware.
We provide vendor management services in order to be your one-stop for all your technology needs. Got an existing contract with a copier company, phone or internet provider, or other technologies you use? We can manage all that for you, saving you the time & frustration of keeping track of multiple vendors.
Last but definitely not least, we are wired a little differently than most IT services and believe we should do all things as unto The Lord. This is the high bar we strive to live up to in everything we do.
How May We Serve You?
Software
We provide professional Windows and Mac OS support.
Email, Office365, and other common applications are a necessary part of every business but not where you want to spend your time & energy when there's a problem.
We've got you covered!
Viruses, spyware, malware, ransomware, scare-ware... The fight is constantly evolving but we know how to fight it.
Let us fight for you!
Hardware and Cabling
We troubleshoot, repair, and replace desktops, laptops, servers, and networking equipment of all shapes & sizes.
We've got decades of experience with every major name brand as well as custom built computer systems.
Network or Wi-Fi problems?
Need a wall-jack installed or moved?
Most IT support companies call somebody else, but we're proud to provide any cabling work you may need.
Printers, scanners, copiers, and other office technologies are a pain. Let us manage them for you.
Remote / Work-From-Home Technologies
Lock-downs and restrictions caught a lot of businesses off guard in recent years and even put many out of business for good. Is your business ready to work remotely if needed?
We specialize in the remote technologies needed for an ever-changing and future-minded work environment.
Laptop, tablet, and mobile device support is included!
Employees need training in work-from-home technologies? We're happy to help in every way we can!
Backup and Disaster Recovery
Backing up critical systems & data is something a lot of businesses don't think about until it's too late.
Ransomware remediation can cost millions of dollars or destroy your business forever, only about 8% of companies that do pay a ransom actually get their data back, and 54% of IT companies in a global survey say cyber-attacks are too complex for them to handle.
We provide solutions to enable you to quickly recover lost or deleted files, fortify your business against ransom-ware & other cyber-attacks, and protect against inevitable & unforeseeable hardware failures.
Remote Monitoring & Management
We remotely monitor your computer systems' status, manage updates & patching, provide real-time anti-virus & malware protection, and provide remote support capability around the clock.
Power or internet outages can occur at any time, hardware failures inevitably occur at the worst times, there's constantly new security patches or updates available, passwords and software licenses expire... It's a lot to keep track of.
Don't let technology surprises sneak up on you!
We monitor 24/7/365 and respond as appropriate to the situation when it happens, regardless of time or day.
PA, Audio / Video, Telecom, Security, Events... You name it!
We can troubleshoot and provide support for a cornucopia of office and conference phones, VoIP technologies, video conference systems, video surveillance & security systems, TV's, projectors, digital signage, and much more.
In support of our non-profits, churches, schools, and live music venues, we're uniquely qualified to support live sound & PA systems. This includes everything from consultation & troubleshooting to system installations & training.
Planning a company event? We can help you make the difference between a bad presentation or a great one your employees & customers will talk about for years.
Proud Member of the New Braunfels Chamber of Commerce
